BAC Program

Phone Number

Hours of Operation

(All Times are Eastern Time)

Vehicle Order Processing Center (VOPC)

(Note: CONCEPS Password Reset support after 5:00pm ET is provided by the Communication Systems Support (CSS) and On-line Management Systems (OMS) Team listed below)

1-888-207-1248

8:30am 5:00pm  Monday thru Friday

Dealer Data Communications (Formerly FORDSTAR)

1-800-790-4357

9:00am 6:30pm Monday thru Friday

Web Support Group

1-800-790-4357

9:00am 6:00pm Monday thru Friday

Warranty Assistance Team (WAT)

1-888-207-1248

8:30am 5:00pm  Monday thru Friday

Training and Recognition (TRAC)

1-888-207-1248

8:30am 5:00pm  Monday thru Friday

Marketing Programs

1-800-548-3212

8:30am 5:00pm  Monday thru Friday

Misbuilt Vehicle Claims

1-888-207-1248

8:30am 5:00pm  Monday thru Friday

Warranty Parts Analysis Center (WPAC)

1-888-207-1248

8:30am 5:00pm  Monday thru Friday

Global Customer Viewpoint

8:30am 5:00pm  Monday thru Friday

D-Plan Privilege

1-800-828-7746

8:30am 5:00pm  Monday thru Friday

STARS

1-888-207-1248

8:30am 5:00pm  Monday thru Friday

Employee Excellence

1-888-207-1248

8:30am 5:00pm  Monday thru Friday

eREACT

1-888-207-1248

8:30am 5:00pm  Monday thru Friday

FCSD Incentives Connection

1-888-207-1248

8:30am 5:00pm  Monday thru Friday

Rental

1-888-207-1248

8:30am 5:00pm  Monday thru Friday

Communication Systems Support and On-line Management Systems (Note: Provides after 5:00pm ET support for CONCEPS Password Resets)

1-800-790-4357

9:00am 6:30pm  Monday thru Friday